Customer Service:
Medisafe Distribution Inc. strives to ensure a complete, fair and accurate description of goods and services offered, including relevant specifications and individual costs. (Please note that some prices are subject to change without notice, though we strive to provide up-to-date information in our documents and website.) Our staff are committed to providing you with professional products and services. If you have any suggestions as to how we can improve our procedures, please let us know how we can serve you better. Our Canadian distribution headquarters is located in Richmond, British Columbia.
Delivery Policies:
Local orders are delivered to our customers using efficient, timely delivery services. We also use FEDEX for local and national deliveries , or if conditions are pre-determined with our office, we can ship goods using custom services. Customers can expect to be contacted by our office within 48 hours to confirm order details, and to provide you with a tracking number and statement / fee expectations.
Return, Exchange and Refund Policies:
Medisafe Distribution Inc. is committed to customer satisfaction for those who wish to return new, unused products, or to those who wish to return defective merchandise, for an exchange or refund. Simply call our office within 30 days of your purchase, to request the Return, Exchange and Refund Form, fill it out and return it to our office for Approval Qualification. Once your form has been approved, an office representative will contact you and proceed to process your request for refund and reimbursement.
All customers will be required to fill out a completed return form, stating their reason(s) for the return. The information provided to Medisafe on a Return, Exchange and Refund Form is used for inventory control, auditing purposes and to determine qualification status. In some cases the customer will be charged 20% re-stocking fee, at our discretion.
Return Exclusions:
Sale items are excluded from Returns, Exchanges or Refunds.
Exchanges:
Exchanges will be offered for the same product, or a product of equal value, at our discretion. A new receipt for the exchanged product will not be issued.
Important Note:
Medisafe Distribution Inc. reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason. Medisafe Distribution Inc. reserves the right to request valid identification prior to accepting merchandise for a return. If, at any time, you have questions about returning or exchanging an item purchased, please contact our office.
Privacy Policy:
Medisafe Distribution Inc., does not share its’ customer’s personal information with any outside party or business. Your business records are considered our private information for internal use only. In addition, any information transmitted via our website to our office is solely used for our business transactions. Medisafe Distribution Inc. utilizes up-to-date encryption and online banking security practices provided by our bank’s secure e-commerce services.